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Security Center – Cybersecurity Tips for Protecting Your Mobile Device

  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.     
  • Log out completely when you finish a mobile banking session.
  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses.
  • Beware of apps that ask for unnecessary permissions.
  • Download the security updates for your phone and mobile apps.
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation.
  • Wipe your mobile device of all data before you donate, sell, or trade it using specialized software or using the manufacturer's recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in email and texts, especially from senders you do not know. And, be wary of ads claiming that your device is infected.
  • Watch out for public wifi. Public connections are not secure, so do not perform banking transactions on a public network. If you need to access your account, disable the wifi and switch to your mobile network.
  • Report any suspected fraud to your bank immediately.


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